REPUTATION MANAGEMENT · AUSTRALIA-WIDE
More 5-Star Reviews. Fewer 1-Stars That Hit Google.
San Remo Pizza had 268 Google reviews in 2022. Three years later: 855 reviews – and 121 unhappy customers we caught before they hit Google and turned into 5-star advocates instead. That’s the system. It’s also a software product called 10X Reviews. We’ll do it for you, or sell you the keys.
855
Google reviews delivered (San Remo)
121
Negative reviews intercepted before Google
3.2x
Review volume in 36 months
2,700+
Positive reviews generated across clients
WHY TEAMS COME TO US
One bad week of reviews can cost you a year of new customers.
Most “reputation management” agencies sell you one of two things: a monthly report that tells you your rating dropped (you already knew), or a generic “review request email” that gets a 4% open rate and zero reviews. Neither solves the actual problem – which is that your unhappy customers post publicly, your happy customers don’t post at all, and Google’s algorithm punishes the asymmetry.
Our system does two things at once: it makes leaving a review effortless for happy customers (SMS-first, two-tap, no app), and it intercepts unhappy ones before they ever reach Google with a private feedback path. That’s how San Remo Pizza grew from 268 to 855 Google reviews while catching 121 negatives that would have torpedoed their rating. Same playbook we’d build for you.
HOW WE BUILD YOUR REPUTATION
Our 5-step Reputation system
01 · Diagnose
We audit every public surface – Google, Facebook, ProductReview, TrueLocal, industry directories. Volume, recency, sentiment, response rate, keyword density. Then we benchmark you against the 5 nearest competitors so you can see exactly where you’re losing.
02 · Position
We rewrite your review request flow – SMS-first (95%+ open rate vs 22% email), two-tap, time-of-experience triggered. Generic “leave us a review” emails are why agencies fail at this. Specific, contextual asks are why we don’t.
03 · Build
We deploy the 10X Reviews software (or your existing CRM if integration makes sense) – automated request flows, smart routing of negative feedback to private channels, response templates your team can fire in 10 seconds.
04 · Scale
Once the request flow proves out (typically week 4-6), we layer in multi-location dashboards, staff leaderboards, and review-velocity targets. Reviews become a measurable output of your operation, not a hope.
05 · Compound
5-star reviews fuel local SEO, paid social social-proof, sales collateral, and AI search citations (Google AI Overviews now pull rating signals heavily). Every review becomes an asset that earns its keep across channels.
+ Reporting
Live dashboard: review velocity, average rating trend, response rate, sentiment by location and staff member. Monthly executive review with the founder – you’ll know exactly where every star came from.
WHAT’S INCLUDED
Every Reputation engagement includes
- Multi-platform audit – Google, Facebook, ProductReview, industry directories
- 10X Reviews software included – full licence for the duration, no extra cost
- SMS + email request automation – branded, time-triggered, two-tap to publish
- Negative-feedback interception – private path that catches issues before they go public
- Response templates + training – your team replies to reviews in 10 seconds, on-brand
- Multi-location dashboards – per-branch, per-staff scoreboards if you have multiple sites
- Local SEO sync – review velocity feeds into your Google Business Profile rankings
- Monthly strategy session – direct with the founder, every month
Recent results
Real Perth businesses. Real numbers.
Construction · Lead Generation
$29.05
Cost per qualified lead · 498 leads · $14,467 spend
Perth Boutique Builder
Industry CPL average is $80-$200 for $680K+ home & land. We delivered 3-7× more efficient acquisition over 30 days using Meta + landing page testing.
Hospitality · Reputation Management
268 → 855
Google reviews over 36 months · 121 negatives intercepted
San Remo Pizza
Three-year reputation play using 10X Reviews. We caught 121 unhappy customers before they hit Google – and turned them into 5-star advocates instead.
Could be you
Want to be the next case study?
Free, no-pressure audit of your current marketing. You’ll get the same wasted-spend report and opportunity map our paying clients get on day 1.
THE SOFTWARE BEHIND THE SYSTEM
Want the keys, not the agency?
10X Reviews is the software product behind every reputation engagement we run. Built by us, for the same Australian SMBs we serve as an agency. From $99/month, no setup fee – perfect if you want to run reputation in-house with the same system that’s compounding social proof for clients like San Remo Pizza, iVac WA, and First Home Owners Centre.
FREQUENTLY ASKED
Reputation, answered honestly
Is intercepting negative reviews allowed under Google’s policy?
Yes – what’s banned is review-gating (only sending the public-review request to people you predict will leave 5 stars). What we do is different: every customer gets the same request, and we give unhappy ones an obvious private path to raise their issue with you first. Google explicitly endorses this. ACCC endorses this. We’ve run it across 100+ AU clients for 7 years without a single platform issue.
How fast will my review count actually grow?
Depends on your customer volume. A restaurant doing 200 covers/week typically sees 15-30 new Google reviews/month within the first 60 days. A trade business with 40 jobs/month sees 8-12. We’ll model your specific numbers in the discovery call before you commit a dollar.
What if we get hit with a fake or malicious review?
Part of the engagement – we draft the takedown request and submit it through the right Google channel. Success rate sits around 60-70% depending on how clearly the review violates Google’s policies. We’ll be honest about which ones are likely to come down vs which we should just bury with volume.
Do I need the agency engagement, or can I just buy the software?
Either works. The agency package gives you setup, response training, and monthly strategy with the founder. The software-only package (from $99/month at 10x-reviews/) gives you the same tooling – you run it in-house. Most multi-location brands take the agency option for year one then move to software-only once the system’s bedded in.
Will this work for industries other than hospitality?
Yes – we’ve run it for builders, dentists, accountants, gyms, beauty clinics, automotive workshops, and ecommerce. Anywhere the customer has a clear “moment of satisfaction” we can trigger off, the system works. We’ll tell you on the call if you’re not a fit.
What’s the minimum commitment?
Agency engagement: 90-day initial, then month-to-month with 30 days’ notice. Software-only: monthly with no contract. We’d rather you stay because the numbers work, not because you’re locked in.
Ready to talk?
Get the same audit our paying clients get on day 1.
A full review of your accounts, your site, your reviews position, and a 12-month opportunity map. Free, no contract, 60-minute walkthrough call.
No credit card · No sales pitch · We’ll either help, or honestly tell you who can.